Tenant Liaison Officer
Location: Wythenshawe (Covering North West Area)
Salary: £27,000 with a car allowance of £3,000 pa.
Contract: Full time, permanent.
Hours of Work: 8am-5pm Mon-Thurs, 8am-4.30pm Friday
Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes.
We are now recruiting for a Tenant Liaison Officer to join our growing team.
Tenant Liaison Officer – About the role:
In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Key Responsibilities:
- To provide consultation and support to residents prior to, during and after works to their homes – ensuring high levels of customer satisfaction.
- Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
- Ensuring that any problems/issues are dealt with promptly.
- Managing the customer/resident journey whilst following the client and company engagement procedures.
- To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
- Carry out: choice events, consultation events and individual consultation with residents regarding future work.
- Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
- Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client’s customer care team where appropriate.
- Agree access arrangements with the resident and book appointments to enable the work to their home.
- Ensure relevant communication packs are set up for new contracts.
Team Responsibilities
- Carry out customer care duties between clients, SBS, the tenants and sub-contractors.
- Collaborate with other project stakeholders as required
- Assist the customer care manager filing reports for company directors.
- Support colleagues as and when required
- To act in the best interests of the company at all times
Health & Safety / Legislative Requirements
- Complete all site compliance paperwork and TLO trackers as required
- To perform all duties in line with company guidelines and legislative requirements
If you feel you have the skills and experience to be successful in this role then apply today!
